Clear terms for buyers and sellers
This summary explains how the Zibcart marketplace, fulfilment service, advertising wallet and seller settlements operate. The exact amount and status of each transaction remain visible inside the relevant account.
Buyer orders
Orders are placed for delivery within the UAE and are confirmed by phone or WhatsApp before dispatch. Buyers should provide a reachable UAE number and complete delivery address. Cash on delivery is shown at checkout where available.
Delivery and returns
Estimated delivery timing is confirmed during the buyer confirmation process. If an item arrives damaged, incorrect or incomplete, contact the Zibcart operations team promptly with the order number and clear photos so the case can be reviewed. Returns are subject to product condition, hygiene restrictions and the reason for return.
Seller advertising wallet
Verified deposits appear in the seller advertising wallet. Approved campaign budgets move to reserved funds, while actual Meta or TikTok spend is recorded separately. When a campaign stops, verified unused funds return to the seller's available advertising balance.
Seller earnings
For seller-attributed orders, net profit is calculated from the delivered sale amount after the product cost, fulfilment fee and Zibcart service fee shown in the seller panel. Earnings are credited only after successful delivery. Returned or cancelled orders do not generate earnings.
Withdrawals
Eligible sellers may request a withdrawal to their verified payout account. The panel displays the request status and payment reference. Processing estimates are operational targets and may vary if additional account or transaction verification is required.
Privacy and account security
Zibcart uses the information submitted through buyer checkout and seller onboarding to process orders, operate accounts, prevent misuse and support fulfilment. Access is limited to authorised operational use. Zibcart will never ask for a card PIN or online-banking password.
Need help?
Sellers can use the support area inside their dashboard. Buyers should keep their order number ready when responding to the confirmation or delivery team.
Last updated: 18 September 2026. Full legal terms and company contact details should be reviewed before the public domain launch.